Hi all,I have in a customer a Cisco software, called Jabber for Windows (It's basically a softphone), installed on all end users' PCs and, besides other features, it has the ability to integrate with Outlook in order to search por users' personal contacts. Thegoal of this search is only to take the the contact's phone number (that is on the Outlook contact profile) and then Jabber can call the contact.The problem is that the integration is not working properly with Office 2013 Home and Business. After struggling around with this issue, I have found out that the integration works fine with Office 2013 Professional Plus.The screen shot bellow shows that Jabber is integrated with Outlook Address Book.From the Outlook perspective, does anybody have any new information or any idea that could drive me to the right direction?I have been trying with Cisco support since last november and by now, I don't have any new information.Thanks in advance!Flavio.
Just to eliminate some things as possible causes (have absolutely no experience with Jabber - questions provided only as potential starting points for investigation)1) was the same bit level used in both cases for Office H&B and Pro?2) What does '.The problem is that the integration is not working properly with Office 2013 Home and Business.' Mean exactly in terms of what happens (or doesn't) as compared to using '2013 Pro?
Does this involve the same machine or2 different systems?3) Are both versions using the same kind of installer (i.e. C2R - Click to run vs using the.msi install)? Karl Timmermans Outlook MVP 2012-2018 http://www.contactgenie.info.
Hi Karl,Thank you for your reply.Find bellow the answers to clarify:1) was the same bit level used in both cases for Office H&B and Pro?A: Actually no. It's been quite dificult to have exactely the same release on both versions. However I have already updated H&B to a higher release than the Professional.
Also tried different H&B builds, as well as different Professioal Plus releases inparallel implementations.2) What does '.The problem is that the integration is not working properly with Office 2013 Home and Business.' Mean exactly in terms of what happens (or doesn't) as compared to using '2013 Pro? Does this involve the same machine or 2 differentsystems?A: On the non-working scenario(H&B), Jabber can find the contact but only brings the Contact Name, E-mail and IM address. On Office Pro, Jabber are able to collect all information, including phone numbers.3) Are both versions using the same kind of installer (i.e. C2R - Click to run vs using the.msi install)?A: Forgive my ignorance, but I'm not sure what kind of installer I have used. Both are installed through the following setup.exe. H&B seems to need Internet connection.Thanks,Flavio.
Jabber Folder Locker Download
A little confused about what you're using and to stress - have no experience with Jabber (nor have I installed or worked with Office H&B) but that not withstanding something is not making sense regardless since the version of Outlook should be the same regardlessof which suite is involvedTo conduct a valid comparison test would mean running the different versions of Office (H&B) or Pro on the same machine using the same email account(s) where everything is identical (especially the Outlook profile in use) except for the version of Officeinstalled. Even then, if everything is updated correctly, version of Outlook should be the same.A real quick way to determine if you are running a C2R installation of an Office suite is whether or not you have the option to make any changes to the individual components of the suite (C2R installs are an 'all or nothing' installation whereas an.msiinstall (i.e.
Available via an MSDN subscription) allows you to select which components of the suite can be installed. The C2R installer also allows you to have both the O'2013 version of Outlook installed along side any prior version which the.msi installerwould not.Original question regarding bit level was in reference to 32 & 64 bit installs - not Office build versions but for the same of this - gong to presume that you are installing the same bit level version regardless of the suite selected.Without knowing anything else about this - things I'd be checking are- the email accounts (and type) in use in all cases ensuring that everything is identical - especially the email account 'type' (I.e. EAS, POP, Imap, Exchange etc)- whether or not there is another version of Outlook installed on a given system where '2013 is installedHard pressed to believe that Jabber would return different results if the ONLY thing that's different is the Office suite in use - that makes no sense at all - Outlook doesn't differ between different suites.Karl Timmermans Outlook MVP 2012-2018 http://www.contactgenie.info. Try these reg hacks.HKEYLOCALMACHINESOFTWAREMicrosoftWindows NTCurrentVersionMAIL'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREMicrosoftWindows Messaging Subsystem'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREWow6432NodeMicrosoftWindows NTCurrentVersionMAIL'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREWow6432NodeMicrosoftWindows Messaging Subsystem'MAPI'='1'MAPIX'='1'We were having the same issue on Office 2013, but it only appears to happen with the click to run version. After finding similar posts for different products and Office 2013 integration (QuickBooks Office integration). We added the registry settings above.This resolved the MAPI calendar issues for us. Apparently Office 2013 uses MAPIX for this particular part of the integration/sync.
The click to run version of Office apparently does not install these registry settings so they must be added manually.Hope this works for you. Try these reg hacks.HKEYLOCALMACHINESOFTWAREMicrosoftWindows NTCurrentVersionMAIL'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREMicrosoftWindows Messaging Subsystem'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREWow6432NodeMicrosoftWindows NTCurrentVersionMAIL'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREWow6432NodeMicrosoftWindows Messaging Subsystem'MAPI'='1'MAPIX'='1'We were having the same issue on Office 2013, but it only appears to happen with the click to run version. After finding similar posts for different products and Office 2013 integration (QuickBooks Office integration). We added the registry settings above.This resolved the MAPI calendar issues for us. Apparently Office 2013 uses MAPIX for this particular part of the integration/sync.
The click to run version of Office apparently does not install these registry settings so they must be added manually.Hope this works for you.This fixed my problem. Jabber would not show any appts and would not show a presence of 'in a meeting' if your outlook calendar had an apt scheduled.Now everything is working.Note: I did not need to do the WINDOWS NT settings on my Windows 8 computerMany thanks for posting this solution!!!!-chuck.
Like Chuck's note below, I did not have to do the Windows NT settings either, for CUCI Lync on Windows 7.These were sufficient.HKEYLOCALMACHINESOFTWAREMicrosoftWindows Messaging Subsystem'MAPI'='1'MAPIX'='1'HKEYLOCALMACHINESOFTWAREWow6432NodeMicrosoftWindows Messaging Subsystem'MAPI'='1'MAPIX'='1'You also need to ensure your IM provider is set to Lync for CUCI Lync, under HKCU- Software - IM ProvidersDelete the Jabber key and ensure the Lync and Communicator are set to 00002. It's best to turn them off first.There are two other settings, under Options in Outlook and Lync/Skype, under the People/Person menus, where Sharing needs to be enabled as well.